Welcome to tineton.com. These Terms of Service (“Terms”) govern your use of our website and the purchase of our products, including bespoke children’s beds and mattresses. By accessing or using our website, you agree to be bound by these Terms.

1. General Information

This website is operated by tineton.com. Throughout the site, the terms “we”, “us”, and “our” refer to tineton.com. By visiting our site and/or purchasing from us, you engage in our service and agree to these Terms.

2. Products & Bespoke Orders

We specialise in custom-made (bespoke) beds and mattresses for children.

  • All bespoke products are made to order based on your specifications
  • It is your responsibility to ensure all measurements and details provided are accurate
  • Once an order is placed, bespoke items cannot be cancelled, returned, or refunded unless faulty

We reserve the right to refuse any order at our discretion.

3. Pricing & Payments

  • All prices are listed in GBP (£) unless otherwise stated
  • We accept secure payment methods as displayed at checkout
  • Full payment is required before production begins for bespoke items

We reserve the right to change prices at any time without prior notice.

4. Shipping & Delivery

  • Delivery times for bespoke items are estimates and may vary depending on production requirements
  • We are not responsible for delays caused by couriers or unforeseen circumstances
  • Risk passes to you upon delivery of the goods

Please ensure access for delivery is suitable for large furniture items.

5. Returns & Refunds

Due to the custom nature of our products:

  • Bespoke items are non-refundable and non-returnable, except where items are faulty or not as described
  • If a product is defective, you must notify us within a reasonable timeframe and provide evidence (e.g., photos)

This does not affect your statutory rights under applicable consumer laws.

6. Product Use & Safety

  • Our products are designed for children and must be used in accordance with any provided instructions
  • You are responsible for ensuring proper assembly and safe use
  • We are not liable for misuse, improper assembly, or failure to follow safety guidelines

7. Intellectual Property

All content on this website, including images, designs, text, and branding, is the property of tineton.com and may not be used or reproduced without permission.

8. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid for the product purchased

Nothing in these Terms excludes liability that cannot be excluded under law.

9. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom.

12. Contact Information

For any questions regarding these Terms, please contact us:

Email: support@tineton.com